![]() Maria Longland, Claims Specialist/Business Owner, Risk Assist Claims Management
Being able to assist clients in successful claims is always a joy, no more so than at this time of year. I wanted to share my story of one such claim… My client who had undergone surgery in June of 2015, yes 18 months ago! was referred to me by a Risk Advisor when looking at reviewing his cover. During this review the client confirmed that he had undergone back surgery however at the time he did not make a claim, as his previous Advisor had informed him that they could request claim forms but as he was only off work for a few weeks, it would not be worth him making a claim! SERIOUSLY! The client was off work for 8 weeks, with a 30 day wait period. I was able to lodge a ‘Pay & Close” claim with his insurance company, OnePath, who were flexible in my request to waive the financial requirements for the indemnity policy and even paid an additional $1,671.00 in ‘No Claim Benefit’ which resulted in a payout of nearly $7,000 within less than a week of lodgment. I would like to say a BIG thank you to all the claims staff who worked throughout the Christmas/New Year period to ensure clients claims, like mine, are dealt with smoothly and efficiently. Next time you are reviewing or renewing cover for new and existing clients, don’t forget to check if they are able to make a claim for an injury or illness they have experienced since their policy was last reviewed/renewed. Quite often the client is unaware of their ability to claim or they just find the whole process too difficult. If this is the case, why not contact me and I would be more than happy to assist them in lodging a claim for any potential benefits that they may be entitled to…. Call me on 1300 644 980.
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